Trading Terms

Terms and Conditions of Sale

These Terms and Conditions apply to all transactions with Roy Galvin & Co Pty Ltd (ACN 008 719 408) and its subsidiaries, trading as Galvin’s, unless otherwise agreed in writing.

Definitions

• Terms: Refers to the terms and conditions set forth in this document.
• Account: The trading account established between the Company and the Customer, including any credit limit adjustments.
• The Company: Roy Galvin & Co Pty Ltd, including its subsidiaries and related entities.
• Customer: The individual, business, or entity entering into this agreement with the Company.
• Goods: All products, services, or items supplied by the Company.
• Due Date: Payment deadline as outlined on invoices or statements, typically the last working day of the month following delivery.
• PPSA: Refers to the Personal Property Securities Act 2009 (Cth).
• Taxable Supply: As defined in the GST Act 1999 (Cth).

Agreement and Credit Terms

By applying for an Account or purchasing from Galvin’s, the Customer agrees to these Terms, including:

1. Credit Approval:

• The Company reserves the right to approve, reject, or adjust credit limits at its sole discretion.
• Credit terms may be reviewed periodically and increases in credit limits may apply upon mutual agreement.

1. Payment Terms:

• Payments must be made in full, including GST, on or before the Due Date.
• Interest at 10% per annum applies to overdue accounts.
• The Customer agrees to cover all costs associated with debt recovery, including legal and agency fees.

1. Default and Overdue Accounts:

• If the Customer defaults on payment, the Company may withhold further Goods and immediately demand payment of all outstanding amounts.
• The Company reserves the right to terminate credit terms without notice.

Delivery and Title

1. Delivery:

• Goods must be collected or delivered within 30 days of availability unless prior arrangements are made.
• Delivery is restricted to the ground floor unless otherwise agreed.
• Goods not collected within the specified timeframe may be charged to the Customer's account.

1. Risk and Title:

• Risk in the Goods passes to the Customer upon delivery.
• Title remains with the Company until full payment is received.

Returns, Cancellations, and Damages

1. Returns:

• Goods must be returned within 30 days, in original condition and packaging, subject to a 20% restocking fee.
• Custom-made or specially ordered items are non-returnable and non-refundable.

1. Damages:

• Damages must be reported within 48 hours of delivery to your Galvin’s representative.
• No claims will be accepted after installation.

Privacy and Data Use

Collection and Use of Personal Information
Galvins collects and processes personal information in accordance with the Privacy Act 1988 (Cth) and applicable regulations. The following types of data may be collected:

In the Mobile App:

• Usage data and app analytics are collected using Google Firebase to improve app performance and user experience.
• No personal financial or purchase history data is stored in the app.

In Galvins’ ERP System:

• Customer purchase history, order details, and delivery addresses are collected to fulfil purchases and manage accounts.
  

Third-Party Data Sharing
Galvins may share personal information with third-party service providers that support business operations, including:

• Google Firebase (for app analytics and usage tracking).
• ERP and payment processing partners (to facilitate order fulfilment and account management).

All third parties that receive personal data are required to provide equal or greater privacy protections as outlined in this policy.

Data Retention and Deletion

• Analytics data collected through Firebase is retained for internal performance analysis and is anonymised where possible.
• Purchase history and order details stored in Galvins’ ERP system are retained as required for business and legal purposes.
• Users may request deletion of their data stored in the app or ERP system by contacting Galvins’ via the app or on 08 9441 8544.

User Consent and Data Rights

By using the Galvins mobile app or making purchases, customers consent to the collection and use of their personal information as outlined in this policy.

• Users can request to access, update, or delete their personal data by contacting Galvins’ on 08 9441 8544.

Limitations and Liability

1. Limitation of Liability:

• The Company’s liability is limited to the cost of replacing defective Goods.
• Claims must be made within seven days of delivery.
• The Company is not liable for any indirect, consequential, or special damages.

1. Force Majeure:

• The Company is not responsible for delays or failure to perform due to circumstances beyond its control, such as strikes, natural disasters, or government actions.

Jurisdiction and Governing Law

• These Terms are governed by the laws of Western Australia.
• Any disputes shall be resolved in the courts of Perth, Western Australia.