Trading Terms

Definitions

Terms: The terms and conditions set forth in this document.

Account: The trading account established between the Company and the Customer, including any credit limit adjustments.

The Company: Roy Galvin & Co Pty Ltd, including its subsidiaries and related entities.

Trade Customer: A business or individual approved for a credit account with the Company.

Retail Customer: An individual or entity purchasing Goods via the Galvins website or ROY platform without a trade account, on a guest/pay-now basis.

Customer: Refers collectively to Trade Customers and Retail Customers, or individually where the context requires.

Goods: All products, services, or items supplied by the Company.

Due Date: Payment deadline as outlined on invoices or statements, typically the last working day of the month following delivery. Applicable to Trade Customers only.

PPSA: The Personal Property Securities Act 2009 (Cth).

PPSR: The Personal Property Securities Register, maintained under the PPSA.

Taxable Supply: As defined in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

ACL: The Australian Consumer Law, as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

Agreement

These Terms apply to all transactions with the Company. By applying for an Account, making a purchase online, or otherwise transacting with Galvins, the Customer agrees to these Terms. Where a distinction applies between Trade Customers and Retail Customers, it is clearly noted.

Trade Customer Terms

Credit and Payment

• Credit Approval: The Company reserves the right to approve, reject, or adjust credit limits at its sole discretion. Credit terms may be reviewed periodically.

• Payment Terms: Payments must be made in full, including GST, on or before the Due Date.

• Overdue Interest: Interest at 2% per month applies to accounts overdue by more than 60 days, calculated on the outstanding balance.

• Debt Recovery Costs: The Customer agrees to cover all reasonable costs associated with debt recovery, including legal and mercantile agency fees.

• Default: If the Customer defaults on payment, the Company may withhold further Goods and immediately demand payment of all outstanding amounts. The Company reserves the right to terminate credit terms without notice.

Account Suspension and Termination

• Suspension: The Company reserves the right to suspend a Trade Customer's account where payment is overdue by more than 30 days, where fraudulent activity is suspected, or where the Customer is in breach of these Terms.

• Termination: The Company may terminate a Trade Customer's account with 14 days written notice, or immediately in the event of serious breach, insolvency, or fraudulent conduct.

• Inactive Accounts: Trade accounts with no purchasing activity for 24 consecutive months may be placed on inactive status. The Customer will be notified by email and given 30 days to request reactivation before the account is closed.

• Effect of Termination: Termination of an account does not extinguish any outstanding amounts owed to the Company. All outstanding invoices remain payable on their original Due Dates.

Ownership of Goods (Trade Customers)

• Title: Title in the Goods remains with the Company until full payment is received. Ownership transfers to the Customer only upon receipt of payment in full.

Retail Customer Terms

These terms apply to Retail Customers purchasing through the Galvins website or ROY platform without a trade account.

Payment

• Payment Method: All retail purchases must be paid in full at the time of order by credit card. No credit terms are available to Retail Customers.

• Payment Security: Credit card payments are processed by a PCI-DSS compliant third-party payment gateway. Galvins does not store, access, or retain your full card details. Payment data is handled entirely by the payment processor.

• Currency and GST: All transactions are in Australian dollars (AUD). Prices include GST where applicable. A tax invoice will be issued to the Retail Customer's nominated email address upon successful payment.

• Order Confirmation: A binding agreement only exists once the Company sends an order acknowledgment to the Retail Customer's nominated email address.

• Price Errors: While every effort is made to ensure pricing accuracy, the Company reserves the right to correct errors and cancel orders where a genuine pricing mistake has occurred. A full refund will be processed within 5 business days to the original payment method.

• Cancelled Orders and Refunds: If an order is cancelled by the Company for any reason, the Retail Customer will be notified by email and a full refund will be processed within 5 business days.

Pricing

• Trade vs Retail Pricing: Pricing displayed to Retail Customers may differ from pricing available to approved Trade Customers. Trade pricing is available only to customers with an approved trade account.

• Promotional Pricing: From time to time, the Company may offer promotional pricing, discount codes, or manufacturer cashback offers. Promotional terms are separate to these Trading Terms, are time-limited, and are subject to the specific conditions published with each promotion. The Company reserves the right to withdraw or modify promotions at any time without notice.

• Price Changes: In the event of a supplier price increase between the placement of an order and its dispatch, the Company will notify the Customer. The Customer may choose to proceed at the revised price or cancel the order for a full refund.

Personal Information Collected from Retail Customers

Retail Customers are not required to create an account. The only personal information collected is what is strictly necessary to process and fulfil an order:

• Full name

• Delivery address

• Email address

• Phone number

This information is used solely for order fulfilment, delivery coordination, and related communications. It is not used for marketing without explicit consent and is not shared with third parties beyond what is necessary to fulfil the order.

Retail Customer data is retained only for as long as required to fulfil the order and meet applicable legal obligations. Retail Customers may request access to or deletion of their data by contacting Galvins at roy@galvins.com.au or on 08 9441 8544.

Product Information, Images, and Specifications

Images are Illustrative Only: Product images displayed on the Galvins website or ROY platform are provided for general reference purposes only. Images may be representative of a product range, supplied by the manufacturer, or show a similar product variant. Actual products received may differ from images shown in appearance, colour, packaging, or included accessories.

Reliance on Written Description: Customers should rely on the written product description, specifications, part number, and SKU when placing an order, not on the product image alone. If you are uncertain whether a product is correct for your requirements, please contact us at roy@galvins.com.au before ordering.

Technical Specifications and Datasheets: Technical data, dimensions, specifications, and datasheets displayed on our platforms are sourced from manufacturers and suppliers and are provided in good faith. The Company does not independently verify all technical data and accepts no liability for errors or omissions in manufacturer-supplied information. Customers should verify critical specifications directly with the manufacturer before use in safety-critical or compliance-required applications.

No Liability for Image Inaccuracies: The Company will not be liable where a Customer has ordered based on a product image that differed in appearance from the actual product received, provided the written product description and specifications were accurate. Customers are encouraged to review the written description carefully before purchasing.

ACL Protection — Not as Described: Nothing in this section limits a Retail Customer's rights under the ACL where the written product description itself is inaccurate, misleading, or does not match the Goods supplied. In such cases, the Customer's full statutory rights apply.

Image Corrections: The Company reserves the right to correct or update product images and descriptions at any time without notice. Corrections do not affect orders already confirmed.

Professional Advice Disclaimer: Galvins is a product supplier and distributor. We do not provide licensed engineering, plumbing, HVAC, refrigeration, marine, or other professional advice. Product information provided on our platforms, by our staff, or in our marketing materials should not be relied upon as a substitute for advice from a licensed professional. Customers are responsible for ensuring products are suitable for their intended application.

Delivery

General Delivery Terms

• Collection Timeframe: Goods must be collected or delivered within 30 days of availability unless prior arrangements are made. Goods not collected within this timeframe may be charged to the Customer's account or order.

• Delivery Scope: Standard delivery is to the ground floor of the nominated delivery address. Delivery to upper floors or specific locations within a premises requires prior agreement and may incur additional charges.

• Regional and Remote Delivery: Deliveries to regional and remote areas of Western Australia and the Northern Territory may be subject to extended delivery timeframes and additional freight charges. Any applicable surcharges will be communicated to the Customer prior to order confirmation.

Retail Customer Delivery

• Estimated Timeframes: Retail Customers will receive an estimated delivery timeframe at the time of order confirmation. Timeframes are estimates only and are not guaranteed.

• Carrier Delays: The Company is not liable for delays caused by third-party carriers or circumstances beyond its control. Where a significant delay occurs, Galvins will endeavour to notify the Retail Customer by email as soon as practicable.

• Unattended Delivery: If no one is available to receive a delivery at the nominated address, the carrier may leave the Goods in a safe location or return them to a depot. The Company accepts no liability for loss, theft, or damage to Goods left unattended following a delivery attempt, unless the Goods were left without authority. Retail Customers should ensure someone is available to receive delivery or provide authority to leave instructions.

• Incorrect Delivery Address: It is the Customer's responsibility to provide a correct and complete delivery address at the time of ordering. The Company accepts no liability for Goods delivered to an incorrect address provided by the Customer. Re-delivery costs resulting from an incorrect address will be charged to the Customer.

Risk and Freight Damage

• Risk: Risk in the Goods passes to the Customer upon delivery to the nominated delivery address.

• Freight Damage: Where Goods are damaged in transit, the Customer must report the damage within 48 hours of delivery with photographic evidence. The Company will work with the carrier to determine responsibility and arrange repair, replacement, or credit as appropriate. Claims for freight damage reported after 48 hours may not be accepted.

• Title — Trade Customers: Title remains with the Company until full payment is received. See Personal Property Securities section above.

• Title — Retail Customers: Title passes to the Retail Customer upon successful credit card payment confirmation.

Product Substitutions and Availability

Out of Stock: If a product becomes unavailable after an order is placed, the Company will contact the Customer by email.

Substitutions — Trade Customers: For Trade Customers, if a directly comparable substitute product is available, the Company may offer it at the same or equivalent price. The Customer may accept or decline the substitution. If declined, the affected item will be cancelled and credited to the account.

Substitutions — Retail Customers: The Company will not substitute products for Retail Customer orders without explicit consent. If a product is unavailable, the Retail Customer will be notified and a full refund will be issued for the unavailable item within 5 business days.

Trade-Only Products: Certain products or pricing tiers available through the ROY platform may be restricted to approved Trade Customers only. The Company reserves the right to cancel orders placed by Retail Customers for trade-only products, with a full refund issued.

Returns, Cancellations, and Damages

Returns

• Return Period: Goods must be returned within 30 days of delivery, in original condition and original packaging, with proof of purchase.

• Restocking Fee: A 20% restocking fee applies to all accepted returns for both Trade and Retail Customers. This fee will be deducted from the refund amount. Refunds will be processed within 5 business days of returned Goods being received and inspected.

• Non-Returnable Items: Custom-made or specially ordered items are non-returnable and non-refundable for both Trade and Retail Customers.

• Image or Description Disputes: Where a return is sought because a product does not match its image, the Company will assess whether the written product description was accurate. If the written description was accurate and the Customer ordered based on the image alone, the standard restocking fee applies. If the written description was also inaccurate, Retail Customers' full ACL rights apply and no restocking fee will be charged.

• Australian Consumer Law — Retail Customers: Nothing in these Terms limits or excludes any rights Retail Customers have under the ACL, including the right to a refund, repair, or replacement where Goods are faulty, unsafe, not fit for purpose, or not as described. These rights apply regardless of any restocking fee or return period noted above.

Damages

• Reporting — Trade Customers: Damages must be reported within 48 hours of delivery to your Galvins branch representative.

• Reporting — Retail Customers: Damages must be reported within 48 hours of delivery by emailing roy@galvins.com.au with your order number and photographs of the damage.

• Post-Installation: No claims for damage will be accepted after Goods have been installed, except where required under the ACL.

Licensed Installation

• Customer Responsibility: The Customer is responsible for ensuring that all Goods are installed by appropriately licensed and qualified tradespersons where required by law. Across all Australian states and territories, plumbing, gas, electrical, HVAC, and refrigeration work must be carried out by licensed contractors in accordance with applicable state and territory legislation and codes.

• No Liability Post-Installation: The Company accepts no liability for loss, damage, or injury arising from improper installation, installation by unlicensed persons, or installation that does not comply with applicable standards and regulations.

Complaints and Dispute Resolution

Step 1 — Contact Us: If you have a complaint, please contact Galvins at roy@galvins.com.au or on 08 9441 8544. We aim to respond within 2 business days.

Step 2 — Escalation: If your complaint is not resolved to your satisfaction, you may request escalation to a senior manager.

Step 3 — Negotiation: If the matter remains unresolved after escalation, both parties agree to attempt good faith negotiation before commencing legal proceedings.

Step 4 — Legal Proceedings: If good faith negotiation fails, disputes shall be resolved in the courts of Perth, Western Australia, under the laws of Western Australia.

Consumer Bodies: Nothing in this clause prevents a Retail Customer from making a complaint to Consumer Protection WA or any other relevant regulatory body