Trading Terms

Terms and Conditions of Sale

These Terms and Conditions apply to all transactions with Roy Galvin & Co Pty Ltd (ACN 008 719 408) and its subsidiaries, trading as Galvin’s, unless otherwise agreed in writing.

Definitions

Terms: Refers to the terms and conditions set forth in this document.
Account: The trading account established between the Company and the Customer, including any credit limit adjustments.
The Company: Roy Galvin & Co Pty Ltd, including its subsidiaries and related entities.
Customer: The individual, business, or entity entering into this agreement with the Company.
Goods: All products, services, or items supplied by the Company.
Due Date: Payment deadline as outlined on invoices or statements, typically the last working day of the month following delivery.
PPSA: Refers to the Personal Property Securities Act 2009 (Cth).
Taxable Supply: As defined in the GST Act 1999 (Cth).

Agreement and Credit Terms

By applying for an Account or purchasing from Galvin’s, the Customer agrees to these Terms, including:

Credit Approval:

The Company reserves the right to approve, reject, or adjust credit limits at its sole discretion.
Credit terms may be reviewed periodically and increases in credit limits may apply upon mutual agreement.

Payment Terms:

Payments must be made in full, including GST, on or before the Due Date.
Interest at 10% per annum applies to overdue accounts.
The Customer agrees to cover all costs associated with debt recovery, including legal and agency fees.

Default and Overdue Accounts:

If the Customer defaults on payment, the Company may withhold further Goods and immediately demand payment of all outstanding amounts.
The Company reserves the right to terminate credit terms without notice.

Delivery and Title

Delivery:

Goods must be collected or delivered within 30 days of availability unless prior arrangements are made.
Delivery is restricted to the ground floor unless otherwise agreed.
Goods not collected within the specified timeframe may be charged to the Customer's account.

Risk and Title:

Risk in the Goods passes to the Customer upon delivery.
Title remains with the Company until full payment is received.

Returns, Cancellations, and Damages

Returns:

Goods must be returned within 30 days, in original condition and packaging, subject to a 20% restocking fee.
Custom-made or specially ordered items are non-returnable and non-refundable.

Damages:

Damages must be reported within 48 hours of delivery to your Galvin’s representative.
No claims will be accepted after installation.

Privacy and Data Use

Collection and Use of Personal Information
Galvins collects and processes personal information in accordance with the Privacy Act 1988 (Cth) and applicable regulations. The following types of data may be collected:

In the Mobile App:

Usage data and app analytics are collected using Google Firebase to improve app performance and user experience.
No personal financial or purchase history data is stored in the app.

In Galvins’ ERP System:

Customer purchase history, order details, and delivery addresses are collected to fulfil purchases and manage accounts.

Third-Party Data Sharing
Galvins may share personal information with third-party service providers that support business operations, including:

Google Firebase (for app analytics and usage tracking).
ERP and payment processing partners (to facilitate order fulfilment and account management).

All third parties that receive personal data are required to provide equal or greater privacy protections as outlined in this policy.

Data Retention and Deletion

Analytics data collected through Firebase is retained for internal performance analysis and is anonymised where possible.
Purchase history and order details stored in Galvins’ ERP system are retained as required for business and legal purposes.
Users may request deletion of their data stored in the app or ERP system by contacting Galvins’ via the app or on 08 9441 8544.

User Consent and Data Rights

By using the Galvins mobile app or making purchases, customers consent to the collection and use of their personal information as outlined in this policy.

Users can request to access, update, or delete their personal data by contacting Galvins’ on 08 9441 8544.

Limitations and Liability

Limitation of Liability:

The Company’s liability is limited to the cost of replacing defective Goods.
Claims must be made within seven days of delivery.
The Company is not liable for any indirect, consequential, or special damages.

Force Majeure:

The Company is not responsible for delays or failure to perform due to circumstances beyond its control, such as strikes, natural disasters, or government actions.

Jurisdiction and Governing Law

These Terms are governed by the laws of Western Australia.
Any disputes shall be resolved in the courts of Perth, Western Australia.

Entire Agreement

This document represents the entire agreement between the Company and the Customer. No other terms, conditions, or warranties apply unless expressly agreed in writing by the Company.

For any queries or updates to your account information, please contact us at info@galvins.com.au (mailto:info@galvins.com.au).

Modern Slavery Statement

Roy Galvin & Co Pty Ltd

This Modern Slavery Statement is made pursuant to the Modern Slavery Act 2018 (Cth) and sets out the steps Roy Galvin & Co Pty Ltd (“Roy Galvin & Co”, “we”, “our”, or “the Company”) has taken to assess and address modern slavery risks in our operations and supply chains during the above reporting period.

About Roy Galvin & Co Pty Ltd

Roy Galvin & Co Pty Ltd is an Australian-owned family company that was established in 1933. Our company specialises in the supply and distribution of plumbing, pipeline, and water management products. We also trade under the names Galvins Plumbing Supplies, Galvins Marine & Industrial, and Galvins HVAC. Our business services a wide range of clients across the commercial, industrial, civil, mining, defence, and marine sectors in Australia. We are committed to operating responsibly and ethically, respecting human rights, and ensuring our operations and supply chains are free from modern slavery practices.

Our Structure, Operations and Supply Chains

Structure: Roy Galvin & Co is a proprietary limited company headquartered in Osborne Park, Perth Western Australia. We have 25 branches across WA and the NT. The company is governed by our board who endorse our Modern Slavery Policy.
Operations: We operate primarily within Australia and our activities include product procurement, warehousing and distribution.
Supply Chains: Most of our suppliers are located in Australia and are made up of manufacturers and distributors. They source their products from both local and international markets. We also deal with several international suppliers directly in both Europe and Asia.

Risks of Modern Slavery in Our Operations and Supply Chains

We’ve identified the potential for modern slavery risks in areas such as:

Overseas manufacturing of goods and components: To mitigate this risk, we ask all our
suppliers to submit their modern slavery policies during our onboarding process. For the international suppliers that we deal directly with we do annual visits so that we can physically inspect their operations and factories.
Use of low-skilled or migrant labour in logistics and distribution: We see this as a low risk in our business, as all our staff are employed locally. We contract external lawyers to do annual compliance checks to ensure our employment contracts meet or exceed the relevant awards. We also o􀆯er extra benefits such as our employee assistance program and advocate a culture of work life balance.

Measuring Effectiveness

To measure the effectiveness of our actions, we will:

Monitor supplier compliance and assess modern slavery risk on an ongoing basis.
Investigate any complaints or reports of unethical practices.

Approval

This statement was approved by the Board of Directors of Roy Galvin & Co Pty Ltd on 12/06/2025

view complete statement

Trading Terms | Galvins Plumbing Supplies