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Version 2.0 - 13 July 2026
Welcome to Galvins Plumbing Supplies. By accessing or using our website (www.galvins.com.au) or the ROY platform (collectively, "Services"), you agree to comply with these Terms of Use ("Terms"). If you do not agree, please refrain from using our Services.
These Terms apply to all users of the Services, including Trade Customers with registered accounts and Retail Customers purchasing as guests. Where a provision applies only to one type of user, this is clearly noted
Age Requirement: You must be 18 years of age or older to use our Services. By using the Services, you confirm that you meet this requirement.
Lawful Use: You agree to use our Services only for lawful purposes and in a manner that does not infringe the rights of others.
Prohibited Activities: You must not upload malicious content, attempt to hack or interfere with the Services, send spam, scrape data without permission, or engage in any behaviour that could harm the Services or other users.
External Links: Our Services may include links to third-party websites. We are not responsible for the content, privacy practices, or activities of those external sites.
This section applies to Trade Customers who register for an account on the ROY platform.
Accuracy of Information: When creating an account, you must provide accurate and up-to-date information. You are responsible for maintaining the confidentiality of your account credentials.
Unauthorised Access: You must notify us immediately at roy@galvins.com.au of any unauthorised use of your account or any security breach.
Responsibility for Usage: You are fully responsible for any person using the Services under your login credentials, including any orders placed.
Account Suspension: The Company reserves the right to suspend or terminate a Trade Customer account where payment is overdue, fraudulent activity is suspected, or these Terms are breached. See Trading Terms for full account suspension provisions.
Retail Customers may purchase Goods through the Galvins website or ROY platform without creating an account.
No Account Required: You are not required to register or log in to make a purchase.
Information Collected: To process and fulfil your order, we collect only the following personal information:
Full name
Delivery address
Email address
Phone number
This information is used solely to fulfil your order, arrange delivery, and communicate order status. It is not used for marketing without your explicit consent and is not shared beyond what is necessary to deliver your order.
Payment Security: Credit card payments are processed by a PCI-DSS compliant third-party payment gateway. Galvins does not store, access, or retain your full card details.
Payment: All retail purchases must be paid in full at the time of order by credit card. No credit terms are available to Retail Customers. A tax invoice will be issued to your nominated email address upon successful payment.
Order Confirmation: A binding agreement only exists once we send you an order acknowledgment to your nominated email address.
Currency: All transactions are in Australian dollars (AUD), inclusive of GST where applicable.
Cancelled Orders: If your order is cancelled by Galvins for any reason, you will be notified by email and a full refund will be processed to your original payment method within 5 business days.
Data Requests: You may request access to, correction of, or deletion of your personal data at any time including before your order is fulfilled by contacting us at roy@galvins.com.au or on 08 9441 8544. Note that if data deletion is requested before an order is fulfilled, we may not be able to complete that order.
Images are Illustrative Only: Product images on our Services are for general reference only. Images may be representative of a product range, manufacturer-supplied, or show a similar variant. Actual products may differ in appearance, colour, packaging, or included accessories.
Rely on Written Descriptions: You should rely on the written product description, part number, and specifications when ordering — not the image alone. If you are unsure whether a product is right for your needs, contact us at roy@galvins.com.au before ordering.
Technical Specifications: Technical data, dimensions, and specifications are sourced from manufacturers and provided in good faith. We do not independently verify all technical data and accept no liability for errors in manufacturer-supplied information. Verify critical specifications directly with the manufacturer for safety-critical or compliance applications.
No Liability for Image Differences: We will not be liable where you have ordered based on a product image that differed from the actual product, provided the written description was accurate.
ACL Protection: Nothing here limits your rights under the ACL where the written product description itself is inaccurate or does not match what was supplied.
Image Corrections: We may correct or update product images and descriptions at any time without notice. Corrections do not affect orders already confirmed.
Professional Advice Disclaimer: Galvins is a product supplier and distributor. We do not provide licensed engineering, plumbing, HVAC, refrigeration, marine, or other professional advice. Product information on our Services should not be relied upon as a substitute for advice from a licensed professional. You are responsible for ensuring products are suitable for your intended application and that installation is carried out by appropriately licensed persons where required by law.
Ownership: All content on the Services, including text, images, logos, and software, is the property of Galvins or its licensors and is protected by copyright, trademark, and other intellectual property laws.
Usage Rights: You may access and use content for personal, non-commercial purposes only. Any other use requires prior written permission from Galvins.
No Scraping: Automated scraping, copying, or redistribution of product data, pricing, or images from our Services without prior written permission is strictly prohibited.
Data Handling
Your use of the Services is governed by our Privacy Policy and these Terms. For Retail Customers, only the data necessary to process your order is collected. See Guest Purchasing above.
Cookies and Tracking Technologies
We use cookies and other tracking technologies for the following purposes:
Essential cookies: Required for the Services to function (e.g. shopping cart, session management).
Analytics cookies: Used to understand how users interact with our Services in order to improve them.
Advertising cookies: Used to deliver relevant advertising and measure campaign effectiveness.
Microsoft Clarity and Microsoft Advertising
We use Microsoft Clarity and Microsoft Advertising to capture how users interact with our website. This includes behavioural metrics, heatmaps, and session replay functionality, which helps us improve our products and services and deliver relevant advertising.
Website usage data is captured using first and third-party cookies and other tracking technologies. This information is also used for site optimisation, fraud and security purposes, and advertising. For more information about how Microsoft collects and uses your data, please visit the Microsoft Privacy Statement at privacy.microsoft.com.
Payment Data
Credit card and payment data is handled exclusively by a PCI-DSS compliant third-party payment gateway. Galvins does not store, access, or have visibility of full card numbers or CVV details.
Data Breach Notification
In the event of a data breach likely to result in serious harm, we will notify affected users and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme. We will describe the nature of the breach, what information was involved, and the steps you should take.
As-Is Basis: The Services are provided "as-is" and "as-available" without warranties of any kind. We do not guarantee that the Services will be uninterrupted, error-free, or free from viruses or harmful components.
Platform Availability: We may perform planned or unplanned maintenance on our Services at any time. We are not liable for any loss resulting from downtime, outages, or orders that could not be placed or completed during a period of unavailability. Where planned maintenance is expected to cause extended downtime, we will endeavour to provide advance notice.
Limitation of Liability: To the fullest extent permitted by law, Galvins will not be liable for any direct, indirect, incidental, special, or consequential damages arising out of your use of the Services.
Australian Consumer Law: Nothing in these Terms limits any statutory rights you have under the ACL, including rights to a remedy where Goods are faulty, unsafe, not fit for purpose, or not as described. These statutory rights cannot be excluded.
Product Availability: While we strive to ensure products are available and delivered on time, we cannot guarantee this. Where a product becomes unavailable after your order is placed, we will contact you by email and issue a refund if required.
Substitutions: We will not substitute products for Retail Customer orders without explicit consent. See our Trading Terms for the substitution policy that applies to Trade Customers.
Trade-Only Products: Certain products or pricing tiers may be restricted to approved Trade Customers. We reserve the right to cancel Retail Customer orders for trade-only products, with a full refund issued.
Promotional Offers: Promotional pricing, discount codes, or cashback offers are subject to separate promotional terms, are time limited, and may be withdrawn or modified at any time without notice.
Price Changes: If a supplier price increase affects your order between placement and dispatch, we will notify you. You may accept the revised price or cancel for a full refund.
Infrastructure and Third Parties: Orders rely on third-party infrastructure including payment processors and delivery carriers. We are not responsible for delays or losses caused by events outside our control.
Order Agreement: A binding agreement for an order only exists once we send you an order acknowledgment.
Pricing Errors: We reserve the right to correct pricing errors and cancel affected orders. You agree not to exploit such errors. Full refunds will be processed within 5 business days.
Liability for Products: Subject to your statutory rights under the ACL, our liability is limited to replacing, repairing, or refunding the cost of defective Goods.
Suitability: We do not guarantee that any product will be suitable for your specific use. Contact us at roy@galvins.com.au if you need guidance before purchasing.
If you have a concern about your order or our Services, please contact us:
Email: roy@galvins.com.au
Phone: 08 9441 8544
We aim to respond within 2 business days. If your concern is not resolved, you may request escalation to a senior manager. Retail Customers also have the right to contact Consumer Protection WA or any other relevant regulatory body.
These Terms are governed by the laws of Western Australia. Any disputes arising from or related to these Terms will be subject to the exclusive jurisdiction of the courts in Perth, Western Australia.
We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated version date. Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms. Where changes materially affect Retail Customers, we will endeavour to provide notice by email where contact details are available.
For any questions or concerns about these Terms, please contact us:
Email: roy@galvins.com.au
Phone: 08 9441 8544
Post: Roy Galvin & Co Pty Ltd, 3-5 Sundercombe St, Osborne Park, Perth, Western Australia 6017