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Version 1.0 - Effective Date 19 October 2026
Galvins is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains how we collect, hold, use and disclose personal information, including credit information.
It applies to our trade customers, trade account applicants and guarantors, retail customers, and visitors to our website and the ROY platform.
Trade account applicants and guarantors: business details (ACN, ABN, addresses), names and contact details, dates of birth and driver's licence numbers of sole traders, partners and guarantors, banking details, trade references, insolvency history, and credit information.
Trade customers: contact details, purchase history, order details, delivery addresses, and app usage data.
Retail customers: name, delivery address, email address and phone number.
Website visitors: information about how you use our website, collected through cookies.
We collect personal information directly from you when you apply for an account, place an order, contact us, or use our website, the ROY platform or our app. We also collect it from:
ApplyEasy, our online trade application provider
Credit reporting bodies and trade referees
Cookies and similar technologies on our website
We use personal information to:
Process, deliver and support orders
Assess trade account applications and set credit limits
Manage accounts and collect overdue payments
Improve our website, the ROY platform and our app
Send marketing, only where you have opted in
Meet our legal obligations
When you apply for a trade account or act as a guarantor, we may obtain credit information about you from credit reporting bodies to assess the application. We may also disclose information to credit reporting bodies, including default information if an account is not paid.
Credit information may include identification details, credit history, defaults, court judgments and insolvency information.
We use it to assess creditworthiness, set credit limits, manage accounts, collect overdue payments and, where relevant, obtain trade credit insurance. Decisions about trade accounts are made by Galvins staff. If you choose not to provide the information we ask for, we may not be able to open a trade account or accept you as a guarantor.
The credit reporting bodies we use or may use are:
CreditorWatch - creditorwatch.com.au - 1300 501 312
Credit Protect - creditprotect.com.au - 1300 702 929
Each credit reporting body has its own policy explaining how it handles credit information, available on its website.
We only share personal information as needed to run our business, with:
ApplyEasy - trade account applications
Credit reporting bodies - credit checks and reporting defaults
Other suppliers and credit providers - giving and obtaining trade references that you have nominated or authorised
Trade credit insurers and brokers, such as National Credit Insurance Brokers (nci.com.au, 1800 885 820), if we obtain trade credit insurance - assessing credit risk
Our ERP and payment processing partners, including the Commonwealth Bank - orders, payments and account management
Delivery and logistics partners - delivering orders
Google Firebase - app analytics (trade customers only)
Microsoft Clarity and Microsoft Advertising - website analytics and advertising
We may also disclose information where required or authorised by law.
Our ERP system, ApplyEasy and our payment gateway are hosted in Australia. Google and Microsoft may store or process website and app usage data outside Australia, including in the United States.
Personal information is stored in our ERP system and with the service providers listed above. Access is limited to authorised staff and providers, and we take reasonable steps to protect it from misuse, loss and unauthorised access.
We keep personal information for as long as we need it for business and legal purposes, generally up to 7 years. After that, we destroy or de-identify it.
Card details are handled by our payment gateway. Galvins does not store or see full card numbers.
You can browse our website and make general enquiries without identifying yourself. To open an account or place an order, we need to know who you are.
We only send marketing to customers who have opted in. You can unsubscribe at any time using the link in our emails or by contacting us. We do not give or sell your information to other businesses for their own marketing.
You can ask to access or correct the personal or credit information we hold about you by contacting us. We don't charge for requests. We may ask you to confirm your identity first. We will respond within 30 days. If we can't give you access or make a correction, for example where the law allows us to refuse, we will tell you why in writing.
If you think we have mishandled your personal or credit information, contact us. We will investigate and respond in writing within 30 days.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
If a data breach is likely to cause serious harm, we will notify affected people and the OAIC as required by the Notifiable Data Breaches scheme.
Email: roy@galvins.com.au
Phone: 08 9441 8544
Post: Roy Galvin & Co Pty Ltd, 3-5 Sundercombe St, Osborne Park, Western Australia 6017
We may update this policy from time to time. The current version and its effective date are shown at the top of this page.
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