Return Policy

Change of Mind

Please choose carefully before ordering. Change of mind returns may be accepted within 30 days of delivery where the goods are in their original condition and original packaging, with proof of purchase. A 20% restocking fee applies to accepted change of mind returns and will be deducted from your refund. Custom-made or specially ordered items are non-returnable and non-refundable.

Product images are for general reference only and actual products may differ in appearance, colour, or packaging. Please rely on the written product description, part number, and specifications when ordering. If you are unsure whether a product is right for your needs, contact us at roy@galvins.com.au before ordering.

Faulty or Incorrectly Described Goods

If your goods are faulty, unsafe, not fit for purpose, or not as described, you are entitled to a refund, repair, or replacement under the Australian Consumer Law. No restocking fee applies to these returns, and nothing in our policies limits your statutory rights.

Goods Damaged in Transit

If your goods arrive damaged, please report the damage within 48 hours of delivery by emailing roy@galvins.com.au with your order number and photographs of the damage. Claims reported after 48 hours may not be accepted. No claims for damage can be accepted after goods have been installed, except where required under the Australian Consumer Law.

Unavailable Products

If a product is unavailable after your order is placed, we will notify you by email as soon as possible. We will not substitute products without your explicit consent. You can choose to receive a full refund to your original payment method within 5 business days, or select another item.

Refund Processing

Refunds are processed to your original payment method within 5 business days of your return being received and inspected, or of your order being cancelled.

Licensed Installation

For your safety, all plumbing and gas products purchased from Galvins must be installed by a licensed plumber or gas fitter. We accept no liability for loss, damage, or injury arising from installation by unlicensed persons.